Brøchner Hotels: spørgsmål og debat

Ibsens Hotel

Er du på vej til København og skal bo på Ibsens Hotel? Spørg her og vi skal gøre vores bedste for at svare.

Are you on the way to Copenhagen and will be staying at Ibsen’s Hotel? Ask here and we’ll do our best to respond.

91 Responses to “Ibsens Hotel”

10.11.11 / Gaelan Chutter-Ames
Hi, I'm thinking about booking a few nights. However, I know that some hotels do not allow under-25 year olds to book rooms. I am 22. What is your policy on this? Thank you.


[Reply]



Svar: 11.11.11 /
Dear Gaelan Chutter - Ames, You are welcome to book at our hotels. You need to be over 18 years old, which you are. Very best Ester
01.11.11 / Bénédicte Giffard
Hello, our plane will arrive at 17.15 pm on Thursday november 10th. So we can only check in after 6 pm. Is that a problem ? And we have a reservation with Voyage Alacarte (French web travel agency)from Thursay november 10 th to monday november 14th : is breakfast included with this kind of reservation ? Thanks a lot !


[Reply]



Svar: 02.11.11 /
Dear Bénédicte Giffard You are welcome to check in at 18.00 and unfortunately there is no breakfast included in your price. Wish you a great stay. very best Ester
30.10.11 / Linda
Hi, I would like to enquire if your large room is able to accomodate 3 adults. And also if there is any additional charges for the 3rd person in the room. Thanks.


[Reply]



Svar: 31.10.11 /
Hi There is room for an extra person in our large rooms, though I would recommend that you choose an XL room for extra space. An extra bed is dkk 300 for the rest of 2011, as of 2012 the price will be dkk 400. Best regards Kristine
18.10.11 / Camilla Jacobsen
Hej. Er der hårtørrer på værelserne? Så er jeg evt. fri for at medbringe min egen. Mvh Camilla


[Reply]



Svar: 18.10.11 /
Kære Camilla, Du behøver ikke at medbringe din egen - vi har hårtørrer i receptionen. Spørg efter den når du ankommer. Vi ser frem til, at have dig boede på vores hotel. God dag Med venlig Hilsen Ester
02.09.11 / Eric
Hello, I arrive next Tuesday. Do you have a gym or fitness center? If not, is there one nearby which I may use? Thank you.


[Reply]



Svar: 05.09.11 /
Hello We have a spa and wellness center + a fitness room at the sister hotel Hotel Kong Arthur, just next door (the same building). As a guest at Ibsens Hotel, we offer you a special price - a day pass at merely dkk 75 pr. day. Best regards Kristine
24.08.11 / Nina Kontula-Pohjola
Dear Sirs, we have reservation 23.-25.9. for 8 people (incl.2kids). Our mother is having her 70 years birthday during that time. Do you have any specials for birthdayheros? Anyway, is our reservation ok via Ebookers? What about the breakfast? Is it already incl in price? Both kids are under 10 years old. I suppose you have place for luggage for early check in?


[Reply]



Svar: 25.08.11 /
Dear madam. When it comes to specific requests regarding reservations, please contact our reservations department directly at hotel@ibsenshotel.dk. But yes we do offer storage for luggage. Also, please mention your mother's birthday when contacting our reservations department. We look forward to welcoming you! Best regards Kristine
18.08.11 / Dagmar
Hello, I might not arrive before 11 p.m. Is a late check-in possible?


[Reply]



Svar: 19.08.11 /
Hello Yes, your reservation is guaranteed, and so a late check.in is not a problem. We look forward to welcoming you! Best regards Kristine
24.07.11 / Grace
Hi, may I know how many Tivoli entrance and multiride tickets are included in the Tivoli package? We are a family of 2 adults and 6-year old child. Thank you.


[Reply]



Svar: 25.07.11 /
Hi The Tivoli package includes entrance and multiride tickets for up to two adults and two children. We hope to see you at Ibsens Hotel! Best regards Kristine
20.07.11 / Kathy
Hello Your weekend saver offer refers to a "special friends-rate" to enter the spa. Is this a different rate to the standard DK75 that all your guests are offered? The Kong Arthur and Danmark seem to include free entry to the spa for their weekend savers so I was wondering if it was a specifically discounted rate for the Ibsens' weekend saver? Many thanks Kathy


[Reply]



Svar: 21.07.11 /
Hello The special rate is dkk 75 - the same rate that all guests at Ibsens Hotel, Hotel Fox and Hotel Danmark pay. You're right that the weekend saver stated that entry to the spa is free for Hotel Danmark's guests. This, however, was a mistake which has been corrected this morning - so thank you for bringing our attention to this. We look forward to welcoming you. Best regards Kristine.
20.07.11 / Soo Ryeon
Good afternoon. I'd like to confirm my reservation on 29th of July for 2 people. I reserved through agency, the number of PNR is JCAP4190838. Also, I should tell you I'm going to arrive your hotel after 7p.m because of the plane. Please do not cancel the room even I'll be late.


[Reply]



Svar: 20.07.11 /
Good morning. For requests regarding specific reservations, please contact our reservations department directly at hotel@ibsenshotel.dk. We look forward to welcoming you. Best regards Kristine
05.07.11 / Min Jung
Hi, Please tell me the differences between "Prepaid Online Rate" and "Summer Sizzler". Can we use the spa(at 75dkk) when we stay by Summer Sizzler?


[Reply]



Svar: 06.07.11 /
Dear Min Jung As a guest at a Brøchner Hotel: Ibsens Hotel, Hotel Fox and Hotel Danmark, you get access to Helle Thorup Spa for 75 DKK. (Normally 300 DKK). It is free if you stay at the 4-starred Hotel Kong Arthur . I fully understand that you ask about the differences between "Prepaid Online Rate" and "Summer Sizzler". In fact, they are quite similar. Both are without breakfast, non-refundable, prepaid and they are our cheapest price offer. The differences are: "Summer Sizzler" is a fixed rate and only available certain days in the vacational season. The "Prepaid Online Rate" is following the demand/supply curve and consequently fluctuating. I hope this gives meaning to you. Best regards Marie
16.06.11 / Gustav
Hello! Just wondering if Prepaid Online Rate includes breakfast or not. It only says "This rate cannot be changed or cancelled and must be paid at time of booking", nothing about breakfasts. Thank you! /Gustav


[Reply]



Svar: 20.06.11 /
Hello Gustav! Breakfast is not included in The Prepaid Online Rate, you refer to. However, we do have a Prepaid Online Rate including breakfast (which is explicitly mentioned) - and we will consider mentioning that the rate you refer to is not included breakfast in order to avoid confusion in the future. Best regards Kristine
10.06.11 / Karen
Hello! We are trying to decide between the various "sister" hotels! Our concern is that we have a late train (5 p.m.) on our check-out day & want to see which of your hotels is most flexible with a late check out...Thanks! Karen


[Reply]



Svar: 10.06.11 /
Hello! We will of course do what we can to accommodate any request regarding late check out, but this is only possible if we're not fully booked in that room category. The guideline vary slightly from hotel to hotel: Hotel Kong Arthur: Late check out free of charge until 1 pm, then 100 dkk per hour until 4-5 pm. Ibsens Hotel: Free until 12 pm, then 100 dkk until 2-3 pm. Hotel Danmark: Free until 1 pm, then 100 dkk per hour until 4-5 pm. Hotel Fox: 100 dkk per hour until 4 pm. Best regards Kristine
08.06.11 / Debi Rogers
Hi. I am staying with you on June 12th. My cruise leaves from Freeport Terminal on the 13th. Can you tell me what cab fare would be from Ibsens to Freeport Terminal? Thanks.


[Reply]



Svar: 08.06.11 /
Hi A taxi is approx dkk 150 to the terminal, depending on traffic and the time of day. For more information regarding cruise terminals, visit Cruise Copenhagen's officil website here. Best regards Kristine
19.05.11 / Daniel Ippolito
Hello, I have a room booked through expedia from June 27 until July 3. My wife and I will be traveling with an infant and had the following questions: 1. Are there infant cribs available? If so, is there a charge? 2. Do the rooms have a microwave? 3. Is there any other information which would be good to know regarding infants at your hotel. I can provide expedia booking # if needed. Thank you, Danny


[Reply]



Svar: 23.05.11 /
Hello Yes, we do provide baby cribs. Please contact pur reservations department directly at hotel@ibsenshotel.dk to inform about your request (in case you have not already mentioned this when booking through Expedia). We don't have microwaves in the rooms, but the staff will happily help you heat food or milk for your baby. The hotel welcomes people of all ages - including babies - and I'm sure you'll find our lovely courtyard a big plus. Enjoy your stay! Best regards Kristine
15.05.11 / Monique Eggermont
Please can you tell if the Booking Online Rate Room for 2 adults has a bathroom and breakfast included? I'd like to book then for 10, 11 and 12 June. Thanks in advance.


[Reply]



Svar: 15.05.11 /
Hello Our best available rate on our website specifically mentions whether breakfast is included or not. All rooms at Ibsens Hotels have bathrooms, and the rooms have just been renovated so they are in tiptop condition. For reservations, please contact our reservarions department directly at hotel@ibsenshotel.dk Best regards Kristine
27.04.11 / Awie Foong
Hi I came across some nice and not so nice comments on tripadvisor. One important comment is that the Ibsens is under renovation. We are travelling to Copenhagen end of May and are looking for a nice place to stay from 21-23May (2 nights) and again 28-31May (3 nights). Will the renovation be over by then, and do you have room available (for 2 adults and a 4-year-old)? Thanks.


[Reply]



Svar: 28.04.11 /
Hi Ibsens Hotel has been fully renovated, and officially the "new" hotel opens its doors on May 1st, so you will for sure be staying at a very lovely and charming new hotel. We look forward to seeing you here in Copenhagen! Best regards Kristine
24.04.11 / Carol Brown
We are arriving on a cruise ship and will be leaving by air. How far is it to travel from and to each of those places and what would the approximate taxi fee be? Do you have courtesy vans that pick up from the pier or take to the airport?


[Reply]



Svar: 27.04.11 /
Hello The distance from your cruise ship to our hotel depends on th elocation of your ship. From the hotel you can easily take the metro directly to the airport. It's merely a 8 minute walk to the metro station (Nørreport), and the metro only takes approx. 15. minutes to the airport. Alternatively, a taxi fee will be approx. 200 DKK, depending on the traffic and time of day. Best regards Kristine
24.04.11 / Jennifer Lubey
Do any of your rooms accomodate a family of 4 (2 parents and 2 teenagers)? The family wishes to stay togetehr in a room but of course would require a quad accomodation. If so what is your best rates for July 24-July28 and would a breakfast be included? What would be other options and applicable rates? I appreciate your soonest response. Thank you.


[Reply]



Svar: 27.04.11 /
Hello Yes, we do have rooms that accommodate a family of four. Please contact our reservations department directly on hotel@ibsenshotel.dk for rates and availability. Kind regards Kristine
20.04.11 / Tiffany Tsai
Hi, we (2 person) want to book June 14-19 2011. For the option of citybreak w/breakfast Double economy ($979 per night), we have questions: (1)Does it mean we (2 person) have breakfast every morning? (2)what's the difference with another option PREPAID ONLINE RATE INCL. BREAKFAST ($1026 per night)


[Reply]



Svar: 27.04.11 /
Hi 1) Yes, breakfast is included every morning 2) As you stay for several nights, the best option for you is to choose the city break package. Also, our prepaid rate has to be paid when booking the room and cannot be cancelled. Best regards Kristine
09.04.11 / Crista Olsen
Hej. Jeg skal dele værelse med en der ankommer med fly om natten, og jeg ville høre om det kan lade sig gøre at jeg checker ind på værelset tidligere, selv om det ikke er bestilt i mit navn?


[Reply]



Svar: 11.04.11 /
Hej. Da værelset ikke er booket i dit navn, skal jeg bede den gæst, der har booket værelset om at kontakte vores bookingafdeling og informere om, at du tjekker ind tidligere. Alternativt kan du skrive til os forinden med jeres bookingnr. - så burde det ikke være noget problem. Vores bookingafdeling kan kontaktes på hotel@ibsenshotel.dk. Bedste hilsner Kristine
04.04.11 / Ann
Hi. I am traveling from America and I wanted to know if your rooms come with hair dryers? Also, is there an additional charge for wireless service?


[Reply]



Svar: 05.04.11 /
Hi. All our rooms come with hairdryers, and we offer free wireless internet access aswell. We look forward to seeing you in Copenhagen! Best regards Kristine
04.04.11 / Daniel Sorm
Good afternoon, it is possible to arrive to your hotel after midnight? Our plane land 23:20 at Copenhagen Airport. Thank you for your answer. Daniel Sorm


[Reply]



Svar: 04.04.11 /
Hi Daniel Yes, it certainly is possible to arrive after midnight - our front desk is open 24 hours a day. We look forward to seeing you! Best regards Kristine
27.03.11 / JJ
Hi there, My husband and I are coming to stay in 3 weeks for 4 days. We would like to hire bikes while in Copenhagen - Is it true we can hire from your reception and can you let me know how much that would cost? Thanks! JJ


[Reply]



Svar: 28.03.11 /
Hi What a great idea - biking in Copenhagen is a great way to explore the city. The price is DKK 125 per day, and our staff will be happy to suggest rides and sights. Best regards Kristine
23.03.11 / Maria Stockinger
Good evening, we want to book a room for the 17.4.2011 to 20.4.2011 with the special 3 NIGHTS OFFER. Is breakfast included?


[Reply]



Svar: 24.03.11 /
Hi Breakfast is not included in this particular offer, and is an additional DKK 105 per person per day. Best regards Kristine
17.03.11 / John Eilif Hermansen
Til Ibsen hotell Vi forsøker å avbestille en reservasjon nr 111094781. Vi kan desverre ikke komme og ønsker en bekteftelse på at avbestillingen er mottatt av hotel Ibsen. Vi kommer ikke fram på telefonen, vi får melding om at det nummeret dere har oppgitt ikke er i bruk. John Hermansen


[Reply]



Svar: 17.03.11 /
Hej Vores bookingafdeling vil sende dig en bekræftelse på din afbestilling senere i dag. Mærkeligt med tlf.nummeret! Jeg har lige dobbelttjekket det, der står i vores bekræftelser, og det virkede fint. Vi håber at kunne byde jer velkommen en anden gang! Bedste hilsner Kristine
01.03.11 / Roosa
Hello I booked a room and used my dads creditcard because I don't have my own yet. Is it okay eventought he is not coming with and I don't have his card or id with me?


[Reply]



Svar: 01.03.11 /
Hi Roosa If you are 18 years old and got permission from your dad, then that's ok. However, please bring a proxy from your dad stating that it's ok for you to use this card. Best regards Kristine
04.01.11 / dosi
Is breakfast included in the special offer price for staying 4 nights paying 3 nights?


[Reply]



Svar: 05.01.11 /
Hi Breakfast is not included in this offer, but is an additional DKK 105 per person per day. Included in the stay is: free internet and free access to the luxurious spa and wellness centre at the sister hotel Hotel Kong Arthur. Kind regards Kristine
25.12.10 / quico cortes
Is breakfast included in Christmas offer?


[Reply]



Svar: 28.12.10 /
Hello Breakfast is not included in the offer, but is merely an additional DKK 105 per person. Warm regards Kristine
09.12.10 / Jessica Domenici
I was wondering if maybe you have any vacancies at the moment as i moved to Denmark few weeks ago and i'm looking for a job. Regards and Thank you Jessica


[Reply]



Svar: 10.12.10 /
Hi Jessica You're welcome to send your CV to Operations Manager Lene Larsen at lene@brochner-hotels.dk, and she will get back to you. Best regards Kristine
17.11.10 / Pia Bonderup
Hej!! Jeg har booket 2 værelser til d. 26 juni og da vi kommer i bil vil jeg høre hvordan og hverledes med parkering i forbindelse med vor weekend ophold??? MVH Pia


[Reply]



Svar: 17.11.10 /
Hej Pia Vi har egen parkeringsgård, som det koster DKK 170,- om dagen at benytte. Der er med stor sandsynlighed plads, når I kommer - vi kan dog ikke garantere det på forhånd. Alternativt er der parkering på gaden til en lidt højere pris - p.t. DKK 247,- om dagen. Mange hilsner Kristine
15.11.10 / Tim Redel
We will have three people. Myself and my wife and my adult daughter. Do you have any rooms that will accomodate one couple and one adult?


[Reply]



Svar: 16.11.10 /
Hi Tim, Our double superior rooms are large enough for 3 adults. Have a lovely stay! Best regards, Kristine
10.10.10 / Hans Ejnar Esbensen
Er der et ledigt dobbeltværelse fra 30/10 til 1/11 - og hvad er prisen? Med venlig hilsen Hans Ejnar Esbensen


[Reply]



Svar: 11.10.10 /
Kære Hans For forespørgsler vedr. ledige værelser og priser må jeg henvise til vores bookingafdeling, som kan kontaktes på tlf. 33 95 77 44 eller e-mail E: hotel@ibsenshotel.dk. Det er desuden muligt at booke et værelse via vores hjemmeside her Mange hilsner Kristine
06.10.10 / Erik Hedling
Hej, Jag är professor på Lunds universitet och har en amerikansk gäst, professor Stephen Prince, på besök. Den 22-24 oktober skall han vara i Köpenhamn. Jag undrar om det går att boka ett rum åt honom och att betala via faktura eftersom det är universitetet som skall betala. MVH Erik Hedling Språk- och Litteraturcentrum Lunds universitet


[Reply]



Svar: 06.10.10 /
Hej Erik, Hvis du booker værelset via vores website, kan du (universitetet) samtidig betale for opholdet. Alternativt kan du booke værelset hos vores bookingafdeling på tlf. +45 33 95 77 44 eller via e-mail hotel@ibsenshotel.dk og samtidig aftale, at du forudbetaler for opholdet. Jeg håber, din gæst får et godt ophold! Mvh. Kristine
24.09.10 / Anna Marchenko
Hello, My colleagues are participating in the conference and they are staying at your hotel. I would like to ask you whether it is permitted to ship to your hotel some materials for them. Thank you in advance.


[Reply]



Svar: 27.09.10 /
Dear Anna - Yes you can do that, no problem. Remember to indicate very clear the addressees with booking number and name. - Best regards, Marie
13.09.10 / Anja Schmidt
Hej, jeg skal tilbringe en uge på hotellet i Oktober og har bemærket under hotelfakte, at der gives adgang til Helle Thorup Spa. Kræves der reservation for at benytte dette tilbud og hvad er det der er adgang til? Bedste hilsner Anja Schmidt


[Reply]



Svar: 13.09.10 /
Hej Anja Som gæst på et Brøchner hotel har du fri adgang til Helle Thorup Spa, der er nabo til Ibsens Hotel (og har direkte adgang fra Hotel Kong Arthur). Spafaciliteterne: boblebad, sauna, dampbad, koldvandsbad og lounge står til fri afbenyttelse, men hvis du gerne vil kombinere det med en behandling: ansigt, krop og massage skal du bestille for at være sikker på, at der er ledige behandlere. Læs mere om behandlingerne her Vi håber du får en rigtig god uge!
08.08.10 / Gary Warner
I will be staying at the hotel with my son on the night of Aug 19 and have booked a double room. I do not see a provision where I can request 2 single beds and not a double bed. Can this request be honored? Much thanks.


[Reply]



Svar: 12.08.10 / Marie Louise
Hi. I have made a note of this on your reservation, and we will do our very best to accommodate your request. Usually, you would need to contact our reservations department directly when it comes to such requests. However, as it is fashion week and they are extremely busy, I have, quite exceptionally, taken care of this for you. Have a great stay! Best regards.
07.08.10 / Robert Margo
My wife and I would like to book a non-smoking room online at Ibsens. How do we do this?


[Reply]



Svar: 12.08.10 / Marie Louise
Hello. When booking your room online, simply make a note in "Comments" that you'd like a non-smoking room. You're also most welcome to contact our reservations department at tel. +45 33 95 77 44 or e-mail hotel@ibsenshotel.dk.
02.08.10 / Päivi Hokkanen
Hi, our plane arrives in Copenhagen at 10.25 on Friday 6th. Now, we can only check in after 2 pm at Ibsens, is that right? If so, can we bring our luggage there earlier and leave it there safely, however, to make it easier to enjoy the town before checking in later? :) Also, how much is the cost of bike rental for 1 day/two days and are there enough bikes available? Or is there a City bike spot closeby (free "rental")? How about car rental? If we rented a car with you on the 8th until the the 11th, how much would that be for a normal-size car for four and could we leave the car at the Kastrup airport on the 11th? Lots of questions, yet all vital! :)


[Reply]



Svar: 23.08.10 /
Sorry, we missed this one. We hope everything went well :)
02.07.10 / Sara Pedrick
Hello, we are coming to stay at Ibsens Hotel next weekend but I have limited mobility. Do you know of any companies that hire wheelchairs for a few days, and would you be able to help with the arrangements? Many thanks, Sara


[Reply]



Svar: 02.07.10 / Marie Dyekjær Eriksen
Well, that's a good question!.I've tried to google rental wheelchairs in Copenhagen, and it seems as though most companies only rent out on a weekly or a monthly basis. I think I found one placethough (the site is in Danish). As far as I can see the wheelchair would be 105 kroner in rent (35 kroner per day), 75 kroner in initial fee, and 500 kroner in transport. Furthermore they ask for a deposit of 1000 kroner. Anyway, I'm sure the good people in the reception will help you, so I'll explain the situation to them and have them contact you per e-mail on monday.
22.06.10 / Stephen Taylor
Are there any car parking facilities either at the hotel or nearby. If so what is the cost?


[Reply]



Svar: 25.06.10 / Marie Dyekjær Eriksen
The hotel doesn't have it own parking lot, but it is situated in an area with lots of small streets where you can leave your car. The price for parking in the streets varies from almost 20 kroner per hour on a regular weekday over 3 kroner per hour at night and to free parking on sundays. We do, however, offer the possibility of parking in the parking lot that belongs to our sister hotel, the Hotel Kong Arthur, which is located right behind the Ibsens. The price is fixed at 150 kroner per day and it's not possible to pay by the hour. So what solution is the best, cheapest and most convenient for you depends on what days you are staying with us and how much you are planning to use the car. Hope this helps.
12.05.10 / Agnes
Hi, our group will be coming in from Copenhagen international airport to Ibsens Hotel. There are 7 people in our group. What will be the best way to get to the Ibsens Hotel? Thanks.


[Reply]



Svar: 14.05.10 / Marie Dyekjær Eriksen
The easiest would of course be to just grab a taxi at the airport. They are readily available and will take you directly to the hotel in about 20 minutes. It is, however, just as fast and a lot cheaper to grab the metro, which will take you straight to the Nørreport train station, that is situated just 5 minutes away from the hotel if you walk. The metro leaves right beneath the airport and all lines pass the Nørreport station.
08.05.10 / Nick Olcott
Do you accept small dogs? I have a dachshund (5 kilos) well behaved and quiet.


[Reply]



Svar: 09.05.10 / Marie Dyekjær Eriksen
We do accept small dogs at the hotel -- just remember to tell us about it when you reserve the room. You should also know that when you bring a dog you'll probably be offered one of the smoking rooms.
07.05.10 / Jenny Brinkeby
My colleages in Sweden are going to an exhibition at the Bella Center. I wonder what is the distance between the congress and your hotell? Thank you in advance.


[Reply]



Svar: 07.05.10 / Marie Dyekjær Eriksen
The Bella Center is about five kilometers away from the hotel. Ibsens Hotel is situated in central Copenhagen while the Bella Center is a little bit outside of the city. It is, however, very easy to get there since the hotel is located just next to Nørreport train station, which has very freqent trains that will take you straight to the Bella Center.
06.05.10 / Roberto Manzano
Good afternoon I have a room booked for june 2-3 2010 at Ibsens Hotel and I would like to know if there is direct Internet conections at the rooms or is it wifi? Would it be posible to connect by wire? thanks in advance for your answering Roberto Manzano


[Reply]



Svar: 07.05.10 / Marie Dyekjær Eriksen
Hi. Ibsens Hotel has a wireless connection in all guest rooms as well as common areas. It is not possible to connect by wire, though. The use of the internet is free as long as you bring your own laptop.

  Leave a Reply



36
15
46
38
16
32
25
37
5